Contact Us: 03 8372 5723

Coronavirus (COVID-19) Update

As you will be aware the presence of Coronavirus (COVID-19) impacts clients and staff at Western Plains Psychology

This update is to inform you of the actions we are taking to:

Protect clients and clinicians at WPP from exposure to infection with the COVID-19.

Ensure we can continue to offer psychological treatment over the coming months.

Continue to provide support to our clients and the wider community

Actions we are taking: Reducing risk of exposure to infection

1. All clients and psychologists are asked to not attend the clinic if:

you have any respiratory symptoms (fever, cough, difficulty breathing), or

you are suspected case of COVID-19

Persons who are requiring self-isolation (e.g., returned overseas traveller in the last 14-days);

Person who is awaiting test results for COVID-19;

Person who has been in close contact with a confirmed case. See DHHS for definition of close contact: What is a Close Contact.

We will waive fees for any cancellations in these circumstances

2. Please also follow these guidelines to reduce your risk of catching and transmitting COVID-19 in the wider community: Coronavirus (COVID-19) – what you need to know

Actions we are taking: Alternative treatment options

Telehealth sessions (video/phone) are available to all clients if they are unable to attend the WPP rooms. These sessions are fee-for-service and do not attract any Medicare rebate. Some clients may also be eligible for Medicare funded telehealth sessions. If you would like to access this service please contact your psychologist.

In developing these responses we have drawn on advice from the North West Primary Health Network, the Australian Psychological Society, and the Department of Health.

We are aware that this is a very stressful time for many people. We are committed to continuing to support all our clients through this period. Please don’t hesitate to contact Michelle or your psychologist, if you would like to ask questions, raise concerns or would like a further conversation about any of these issues.

Warm regards
Michelle Morris
Western Plains Psychology
19th March 2020

Our Location

  • Melbourne
  • 8 Kyneton Circuit, Caroline Springs, VIC 3023
  • Phone: 03 8372 5723
  • Fax: 03 8372 5770

Opening Hours

  • Monday - Friday: 9 AM - 9 PM
  • Saturday: 9 AM - 3 PM
  • Sunday: Closed

Get In Touch

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Western Plains Psychology

8 Kyneton Circuit, Caroline Springs VIC 3023 • Phone: 03 8372 5723 • Fax: 03 8372 5770 • Email:

Dear Clients, In light of the recent State Government announcement, Western Plains Psychology will be offering Telehealth appointments from 6th August to 13th August inclusive to all clients. For those clients who have a need for face to face appointments during this time, will be accommodated where ever possible. Masks are mandatory in our clinic unless you are able to provide proof of an exemption.more info