Contact Us: 03 8372 5723

FAQs

Is counselling confidential?

All matters discussed with your psychologist will remain absolutely private and confidential unless you give written consent for information to be shared. Limitations to this confidentiality do apply, however, such as if there is an immediate risk of harm to an identifiable person’s safety or if a client’s file is subpoenaed by law.

At Western Plains Psychology, you will be asked to sign a consent form that allows us to contact a nominated person in the case of an emergency; and exchange relevant information with your referring practitioner. In order to receive the Medicare rebate, we are required to write at least one report to your GP about your treatment progress.

What can I expect from each session?

The first session or two is a time for mutual connection, for your psychologist to learn about you and your issues and do some initial treatment planning. It’s important for you to talk to your psychologist about what you hope to achieve so you can set goals together and measure your progress along the way.

The content of the sessions, which may include discussion, testing, experimenting with new behaviours, or other relevant activities, will be determined by your individual need. You may sometimes be asked to do homework assignments between visits, and family members may also be involved in sessions if this is something you would find helpful.

Appointments

Appointments are held on the hour and run for 50 minutes.

The initial consultation is just about getting to know you and getting a description, or history, of the presenting problem.

A standard consultation may then involve assessment and diagnosis, supportive counselling, treatment or therapy.

How many appointments will I need?

Everyone’s treatment is different. How many appointments you might need will depend on many factors. You may have complicated issues or a relatively straightforward problem that you want to address. Occasionally a single session will be sufficient to provide appropriate and useful information.  Most people require between three to ten sessions, while others require longer-term support. Practically, you might also be limited by finances as only a certain number of sessions can be rebated by Medicare or private health insurers.

The number of sessions required will be discussed between you and your psychologist after the first appointment. The focus will be on balancing financial constraints while ensuring enough time is allowed for you to effectively resolve your issues and work towards what you hope to accomplish.

Clinical Hypnotherapy appointments may require 4 – 8 sessions, and sessions with Neurofeedback are dependent on an individual’s diagnosis and treatment plan.

What is the cost of each session?

The cost of sessions depends on a number of factors, such as whether you are able to access rebates.

Please call us on 8372 5723 or email us via our Home page to find out what a session will cost you.

How can Medicare help?

Medicare rebates are available for psychological treatment by registered psychologists under the Australian Government’s Better Access to Mental Health Care initiative. This scheme provides financial assistance to people living with mental health problems, allowing greater access to psychologists and providing more affordable mental health care. More information about the initiative can be found here.


To access the Medicare rebate, you need to first visit your GP and discuss your mental health concerns with them. Your GP will prepare a Mental Health Treatment Plan document, which you read and agree to. Your GP may give you a copy of the plan to take to a psychologist, or your GP may choose to forward the plan to your psychologist directly. This will entitle you to a rebate for ten sessions per calendar year.

You will need to revisit your GP after six sessions if you and your psychologist decide another four sessions would be beneficial.

Your Medicare rebates can be immediately reimbursed back into your nominated bank account when you pay at the end of your session, provided you have your EFTPOS card with you.

Western Plains Psychology accepts self-referrals and referrals from other professionals; however, these referrals may not attract Medicare rebates.

What other ways can sessions be funded?

Some other ways that sessions can be funded include through:

  • Victims of Crime Assistance Tribunal (VOCAT)
  • WorkSafe (formerly WorkCover)
  • Department of Veteran’s Affairs (DVA)
  • Private Health Insurance

Some private health funds offer a rebate for psychology under their extras cover. The number of rebated sessions and the out of pocket fee will depend on the level of cover provided by your insurer. Please get in touch with your health insurance provider for more information.

How can I pay for sessions?

The full fee is to be paid at the end of each session. You may use cash or cheque or EFTPOS (savings, cheque and credit accounts accepted). If you are receiving counselling under Medicare’s Better Access to Mental Health Initiative, your rebate can be immediately reimbursed back into your nominated bank account, provided you have your EFTPOS card with you.

 

If you have any further questions, please do not hesitate to contact us. We are here to help you.

Our Location

  • Melbourne
  • 8 Kyneton Circuit, Caroline Springs, VIC 3023
  • Phone: 03 8372 5723
  • Fax: 03 8372 5770

Opening Hours

  • Monday - Friday: 9 AM - 9 PM
  • Saturday: 9 AM - 3 PM
  • Sunday: Closed

Get In Touch

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Western Plains Psychology

8 Kyneton Circuit, Caroline Springs VIC 3023 • Phone: 03 8372 5723 • Fax: 03 8372 5770 • Email: admin@westernplainspsychology.com.au